To Recover / restore files from customer login:
When logged in,
You will see you have an option to “backup now” or “recover”:
If you click “recover” – it will ask for your encryption password:
Search the list for your folders you would like to recover:
You can click the right side “download” to download them, which will download a .zip file for you:
If you click “recover” on the right side, instead of download,
You can choose which backup you would like to recover:
Navigate to the folders you would like to Recover.
Choose a location / path you would like to recover to, either original location or browse to a custom location.
When you have chosen a new location,
The folder will appear successfully in that location once the recovery is completed.