How do I create a Customer Backup?

If you have a Reseller Account there are two ways to create a new Customer Backup:

METHOD 1: Customer Pass Key

1. Log into your Reseller Account Web Interface and Create a New Customer
2. Ensure that "Automatically Add Clients" is "Enabled" and after saving copy the Customer Pass Key from the top right corner.
3. Install Soteria Guardian on the Client Machine that you wish to backup
4. On the Login Page select "Sign Up" underneath the login button.
5. Enter the Customer Pass Key from Step 2 above.
6. Click Register and the client machine will be authenticated to the Customer Account on the backup server.
7. Schedule your backups as per normal.


METHOD 2: Pre-setup Client user/pass

1. Log into your Reseller Account Web Interface and Create a New Customer
2. Inside the new Customer account "Add a new Client".
3. Enter a Username (Machine/Guardian ID) and Password for the Client
4. Install Soteria Guardian on the Client Machine that you wish to backup, using the Machine/Guardian ID from Step 3 above.
5. Login as admin / admin
6. Select Settings -> Authenticate Client
7. Select the Backup Server and enter the Password from Step 3 above.
8. Click Authenticate and the client machine will be authenticated to the Customer Account on the backup server.
9. Schedule your backups as per normal.

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