New Software 2018 - How to recover / restore files customer login


To Recover / restore files from customer login:



When logged in,
You will see you have an option to “backup now” or “recover”:







If you click “recover” – it will ask for your encryption password:









Search the list for your folders you would like to recover:








You can click the right side “download” to download them, which will download a .zip file for you:







If you click “recover” on the right side, instead of download,

You can choose which backup you would like to recover:









Navigate to the folders you would like to Recover.

Choose a location / path you would like to recover to, either original location or browse to a custom location.












When you have chosen a new location,
The folder will appear successfully in that location once the recovery is completed.

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