Local Seed Backup Certificate File.

Guardian NEO Backup

Certificate file is located in:

  • Windows: %allusersprofile%\Acronis\BackupAndRecovery\OnlineBackup\Default
  • Linux: /var/lib/Acronis/BackupAndRecovery/OnlineBackup/Default
  • MacOS: /Library/Application Support/Acronis/BackupAndRecovery/OnlineBackup/Default

Before sending the certificate, check if the certificate valid or not.


If cloud certificate expires soon, follow the steps below to recreate it:

 

1. Stop Acronis Managed Machine Service
2. Move the current certificate to a different location
3. Start Acronis Managed Machine Service
4. Start a manual cloud backup job or wait for a scheduled cloud backup.
5. A new certificate will be created at the original location. After you verified that everything works fine, delete the old certificate from the location to where you copied it.

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