The service did not respond to the start or control request in a timely fashion" Error

Symptoms

After reboot, an Acronis service is not started automatically. In Windows event logs you can see this error message:
The service failed to start due to the following error:
The service did not respond to the start or control request in a timely fashion.
Cause

The service could not initialize in the given time frame.

Solution

Increase the time-out value for service startup process:

  1. Open Windows Registry: Start -> Search -> regedit.exe
  2. Navigate to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\
  3. Create a DWORD named ServicesPipeTimeout.
  4. Set a value greater than 30000. Generally, 60000 should be enough. The value is set in milliseconds, the base is decimal.

Restart the Acronis Managed Machine Service and run the backup plan.

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