Articles

 Active Protection service not working

Why this alert is displayed:Active Protection protects a system from malicious software known as...

 Applying retention fails with "DML: Logic Error

 Backup Error "SSL certificate problem: self signed certificate in certificate chain"

By default, Guardian Backup uses an HTTP connection to the Backup console. Do the following to...

 Cyber Protection (or Active Protection) service is not responding

Operating Systems:  Linux macOS Symptoms You...

 Device does not appear in backup management console after installation.

Symptoms You have installed Guardian Neo Agent and registered it in your account, but when you...

 Guardian Neo Backup of SQL instance fails with "There are no SQL writers"

Symptoms You have installed Guardian Neo Backup agent for SQL and created a backup plan for a...

 How to modify Client Backup Device licenses

What is a Client Software License? A Client Software License is a monthly fee for each machine...

 How to troubleshoot WMI errors

Operating Systems:  Windows Content Confirm WMI is...

 Local Seed Backup Certificate File.

Guardian NEO BackupCertificate file is located in: Windows:...

 MMS service does not start Error 1053: "The service did not respond in a timely fashion"

CAUSE The Microsoft Windows Service Control Manager controls the state (i.e., started, stopped,...

 New Software 2018 - How to recover / restore files customer login

To Recover / restore files from customer login: When logged in, You will see you have an option...

 New Software 2018 - Reseller Rebranding

Reseller BrandingOnce you have logged in, Go to Settings > Branding on the left side panel...

 New software 2018 - Initial setup + Installing Software and adding a backup

Installing Software - Initial Setup Initially as client/ customer you will get an activation...

 Physical Data Shipping Upload - Initial Seeding of your backup

Seeding of your backupLog into your backup portal(To get back into the webconsole / backup portal...

 Soteria cloud backup : Network Timeout Issues

First Method  Make use of Network Verification Tool.The tool is integrated into Agent for...

 The service did not respond to the start or control request in a timely fashion" Error

Symptoms After reboot, an Acronis service is not started automatically. In Windows event logs...

 Warning "The 'Full Disk Access' permission was not granted to the app"

Operating Systems:  macOS Symptoms You are...

 Website Backup

Backing up a website To add a website and configure its backup Click Devices > Add. Click...